Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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alfonsi4
Level 8

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Hope this helps.

I saw a fix from a user to change the "Theme" and the "Screensaver" and it worked.

So I changed mine, and it worked.

Try that and hopefully you will have the same results.

Tom A.

upset1235
Level 9

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Tom A., 

Do you have a roku express and this worked? I don't think changing the theme and screen saver works for the roku express models.

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remaker
Level 11

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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@RokuDanny-R is the contact. It seems a lot of folks are fixed and they are still trying to learn why others are not. 

If you can provide the data from your device as requested earlier in the thread, it can help.

In the mean time, try changing to different themes and screensavers. Try a couple of different ones, simple and complex. It seems that making that change causes some internal information to reset to the correct value.

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alfonsi4
Level 8

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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I am not sure of the models, but I have 2 of them. One in the bedroom attached to the bottom of my TV hanging on a mount from the ceiling like a hospital does.

The other one I am not using right now, it does go in my Motor Home when I south for the winter.

Here are picks of both. I names the "Bedroom..." and "Not Used..."

Hopefully this will help.Bedroom Looking up at bottomBedroom Looking up at bottomBedroom FrontBedroom FrontBedroom RemoteBedroom RemoteNot used Front & RemoteNot used Front & RemoteNot used bottomNot used bottom

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MKnCO
Level 7

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Hey Tom,

Somehow, some way, this worked for me! Thank you so much for giving me the specifics on the theme/screensaver. Crossing my fingers that it stays working! There's a lot of sports coming up that we'll want to be watching!

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TA06
Level 8

Re: Error: Can't run channel. Prime, Sling & bunch of others

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Hoping to get a response/solution to this issue:

Model: 3810RW-Roku Streaming Stick +

Serial #: YHOODJ927730

Software version: 10.0.0-Build 1409-50

Device ID: C2397D927730

Apple TV: version 7.0 build 126

Prime Video: version 12.0 build 2021090212

Youtube TV: 2.21 build 94005570

Youtube: 2.21 build 94005087

Screenshot of error messages for all above listed channels. 

20211004_234254.jpg

I hope to receive feedback or help soon! Thanks! 

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remaker
Level 11

Re: Error: Can't run channel. Prime, Sling & bunch of others

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Change the screensaver and theme a few different times, that seems to fix something in the code that makes it work for some users. Also be sure you have the latest software updates.

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Dusty1
Level 7

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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My channels started working again...I tried all the tips but still nothing, until I unplugged my tv for a few minutes. After plugging it back in each channel updated and worked. Hoping it lasts. Thanks for sharing all the info.

Dusty

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Shufs0623
Level 7

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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I am having this issue when I try to get to YouTube but not with other channels since 10/3. It is saying cannot reinstall and I've gone through all of the suggested fixes. 

Roku TV 7202X

Sharp LC-50LBU591U

YN00U9656227

Software: 10.0.0 build 4209-38

Issue id: 27-400-047

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alfonsi4
Level 8

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Hope this helps.

I saw a fix from a user to change the "Theme" and the "Screensaver" and it worked.

So I changed mine, and it worked. Others I have sent this to also report that it worked.

Try that and hopefully you will have the same results.

Tom A.

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