Channels & viewing

[Tayylahh0305]

@RokuDanny-R This did not fix the problem at all. I have done the update/check for update and nothing. It actually made it worse and I lost more channels. I tried resetting the theme that helped I at least got a couple channels to work again but still having trouble. I’m getting error messages saying can’t connect to the network but my internet is 100% fine. Then after this update I was getting a storage issue, which has never happened before. We had 49 channels I moved it down to 28 and this shouldn’t be happening. 

so frustrating can this please get fixed ? 

[StreamerUser]

@Tayylahh0305 @stargazr19761 @Maryann1 @Theram @Novap3 

ATTENTION:  If you still cant load YouTube/YouTube (or other apps):

1) Check for updates:  Settings/System/System update/Check now

2) Restore the default theme:  Settings/Theme/Restore default theme

3) Use a simple screensaver:  Settings/Theme/Screensavers/Roku Digital Clock/Set as screensaver

4) Load YT/YTTV/apps

** EVEN IF YOU ALREADY PERFORMED THESE STEPS, DO THEM AGAIN **

[StreamerUser]

@Sutomlin @NVV 

ATTENTION:  If you still cant load YouTube/YouTube (or other apps):

1) Check for updates:  Settings/System/System update/Check now

2) Restore the default theme:  Settings/Theme/Restore default theme

3) Use a simple screensaver:  Settings/Theme/Screensavers/Roku Digital Clock/Set as screensaver

4) Load YT/YTTV/apps

** EVEN IF YOU ALREADY PERFORMED THESE STEPS, DO THEM AGAIN **

Otherwise, contact Roku CS:

chat/email/phone: https://support.roku.com/contactus (choose setup/ultra/other/need more help?)

(816) 272-8106

[lc28]

@StreamerUser I was back to having issues this morning not being able to launch Sling. Netflix was the last app I used. I had to remove Netflix and Sling works again. I haven't tried to reinstall Netflix again but I imagine going through your steps again will work. This is insane lol 

[desertgirl]

@RokuDanny-R 

You wrote:

Update 9/16/2021 12:11 AM PST

Thank you for your patience while we worked to resolve this issue. We have identified the cause and this issue has now been fixed.

In order to apply the latest fix please follow the instructions below to manually check for a software update.

1. Press the Home button  on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select System update.
5. Select Check Now to manually check for updates.

I still cannot load Sling, YouTube on one device, and on the other device, Sling is only on sneak peak(?). I've checked manually for updates and there are no updates available. The build on one device is 4209 last updated 6/28/21 6:38pm, version 10.0.0. Why is my device not seeing any updates? 

[Sutomlin]

Thank you!  I hadn't tried the screensaver / theme idea before - and for some crazy reason, that's what helped restore "The Roku Channel" for me!

[StreamerUser]

@Youngerman7812 @davidinct @cincytk @rochelle1 

ATTENTION:  If you still cant load YouTube/YouTube (or other apps):

1) Check for updates:  Settings/System/System update/Check now

2) Restore the default theme:  Settings/Theme/Restore default theme

3) Use a simple screensaver:  Settings/Theme/Screensavers/Roku Digital Clock/Set as screensaver

4) Load YT/YTTV/apps

** EVEN IF YOU ALREADY PERFORMED THESE STEPS, DO THEM AGAIN **

[Laurens35]

Still doesn’t work. Ran the steps last night and this morning. Still get the error message. 

[cincytk]

I did the above twice and Sling still wont launch.  Roku support is non existent on this 

[StreamerUser]

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@lc28 wrote:

@StreamerUser I was back to having issues this morning not being able to launch Sling. Netflix was the last app I used. I had to remove Netflix and Sling works again. I haven't tried to reinstall Netflix again but I imagine going through your steps again will work. This is insane lol 

---

Yeah, it will continue to be a recurring problem unless and until Roku fixes their memory management via a firmware update, in conjunction with reducing their OS/middleware app load along with app size model restrictions/limitations (512MB models probably should get different versions of many apps).

Regardless, you can continue to use this technique (or forms thereof) to attempt to workaround the situation when it occurs.