Channel Issues & Questions

[biggmbb]

Every time I try to purchase One America News Network it fails with an error message. What can be done to fix it?

[boogernose]

I was Looking at it and you need to pay before it will even add to Home.

I would make sure your Roku software is updated. And is your payment info with Roku still valid?

What is the error message saying?

[JKap]

Same thing happens to me. Payment and software are up to date...

[RokuDanny-R]

@JKap 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to OANN directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the OANN channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.oann.com/contact/

Thanks,
Danny

[Cindiew]

Same here