Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

OANN purchase fail

Every time I try to purchase One America News Network it fails with an error message. What can be done to fix it?

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4 Replies
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Level 16

Re: OANN

I was Looking at it and you need to pay before it will even add to Home.

I would make sure your Roku software is updated. And is your payment info with Roku still valid?

What is the error message saying?

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 7

Re: OANN

Same thing happens to me. Payment and software are up to date...

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Roku Employee
Roku Employee

Re: OANN

@JKap 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to OANN directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the OANN channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.oann.com/contact/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: OANN

Same here

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