Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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masscraft8
Level 7

OANN on Both Amazon Fire and Roku

I subscribed to OANN via an Amazon Fire on a non-smart TV. When I go to access OANN on my two Roku TVs, each wants me to subscribe again. How can I get the Roku TVs to recognize the subscription already setup via the Fire?

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6 Replies
makaiguy
Level 20

Re: OANN on Both Amazon Fire and Roku

I'm not familiar with OANN but for many channels you would find the Settings option within their Roku app and log into your channel account from there.  You might have to enter your credentials for logging your subscription account, or you might be presented with a code that you must enter into your account on the station's website via a web browser.

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GregM
Level 9

Oann Freezing/Reloading ?

I subscribe to Oann (one America news network) and it is constantly freezing and reloading.. None of my other channels do this. It is not my internet speed (25meg) and I have tried switching from 1080p to 720 and it does not help.

What causes this and can I fix it?

I mostly watch it on my Roku Ultra.

Thanks

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RokuDanny-R
Roku Employee
Roku Employee

Re: Oann Freezing/Reloading ?

@GregM 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to OANN directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the OANN channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.oann.com/tag/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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GregM
Level 9

Re: Oann Freezing/Reloading ?

Done that many times

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smhatton
Level 7

Re: Oann Freezing/Reloading ?

I am getting so frustrated over OANN freezing /reloading.  Is there anything that will fix this?  I have removed the app and reloaded it and it is still doing it.  I have no problem with other programs on Roku, just OANN.  I tried contacting OANN but couldn't get to a place to tell them about my problem.  If you know a fix or have a link where I can reach out to OANN.  I hate paying for a program that is constantly freezing and sometimes it doesn't even reload without me using the back button and the enter button to start it again.  All my equipment is less than 1 year old...so I don't believe that this is the problem either.  Also... when I do get OANN to reload it takes a good minute to readjust its focus.

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TFCHANCE28
Level 7

Re: Oann Freezing/Reloading ?

I am having the exact same problem! I pay monthly for it and it just started happening over the past few weeks and it progressively got worse. Now it buffers every 5 minutes where I have to go back to the home screen and re-click on it for it to play. No other station does this. Im starting to feel like Roku is starting to sensor it out and it's quite annoying how people can do this!!

 

@OANN - Please look into this, your station never plays fully without buffering and restarting a bunch of times. No more sensoring @Roku

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