Channel Issues & Questions

[Kathalene]

One American news and prim will not load I have deleted the channel restarted the tv and reloaded the channel and still does not load

[atc98092]

First, where are you located? In the US, or somewhere else? I believe you are listing Prime Video, but what is the other channel, the news one? Need more detail, please. 

[Kathalene]

Hisense tv only a month old rocu built in 

[Kathalene]

I’m in Arkansas 

[Kathalene]

Prime and one American news will not load

[Kathalene]

I have four tv in the house it’s not working on any of them

[atc98092]

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@Kathalene wrote:

I’m in Arkansas 

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OK, Prime Video should be fine. You still didn't say what the news channel was. I know that Fox News has had issues with their channel, so that's one possibility. 

Prime is working fine on my players. The first step in troubleshooting is to remove the channel, reboot the Roku, then add the channel back in. Highlight Prime Video and press the * button. Remove the channel. Now, you need to restart the Roku. Do this by either pulling the power for 20 seconds, or use the System restart menu option under settings. Don't just turn the TV off, as that doesn't restart the system. Then you can add it back in and log back into Prime. 

[Kathalene]

I have followed these directions on all TVs and it does not work

[Kathalene]

I’m in the us in Arkansas two tv. Have built in rocu two have to stick all are doing the same thing one American news and prime will not load

[atc98092]

OK, if it's not working on all devices, then it's not the device. There's something amiss with your user account, and my guess is it doesn't believe you are located in the US. That's something that Roku support will have to assist with, so we need @RokuDanny-R to assist you.