Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted.
Unfortunately, this isn't working. My settings were always on the option if PIN not required. So, when prompted for one yesterday, I went into settings, tried a few times, then resorted to setting a PIN up. Which, when prompted Roku doesn't recognise.
If you are still unable to resolve the issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
I've had the same issue since NowTV updated last week. Haven't been able to access it at all. Tried the uninstall, restart, reinstall process and nothing changes. Not a pin issue, I haven't been promoted for on at any point.