Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Now TV on Roku Express

I have purchased a Roku Express. I live in the UK and cannot find Now TV on the streaming channels. It all seems to be American. Can anyone help?? 

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9 Replies
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Level 7

Re: Now TV on Roku Express

If it all seems to be US:

step i) Be use you use https://www.roku.com/en-gb/

step 2) In the portal, login first. Then go to My account / Payment method / Country

If it's null, you should use UK address.

 

Roku 3 4200X - Roku Express 3900RW
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Level 7

Re: Now TV on Roku Express

Thank you for replying.

i have had a look and it was already set to UK. Do you have anymore ideas? 

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Level 7

Re: Now TV on Roku Express

May you try the below link directly:

https://my.roku.com/account/add?channel=nowtv

Roku 3 4200X - Roku Express 3900RW
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Level 7

Re: Now TV on Roku Express

I have done that but it is now asking for a channel access code to download Now TV 

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Level 7

Re: Now TV on Roku Express

Channel access code is already "nowtv"

Roku 3 4200X - Roku Express 3900RW
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Level 7

Re: Now TV on Roku Express

Below is the error coming up when I try and add the channel on the link you provided. 

The channel code provided is associated with a channel not available in your region.

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Level 10

Re: Now TV on Roku Express

Are you using any form of VPN software or connections on any of your devices?

Are you working from home at the moment and using some sort of remote log in software to access your workplace systems?

What country do you get when you click on whats my IP? (do not post your ip address, only the country)

 https://whatismyipaddress.com/

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Level 7

Re: Now TV on Roku Express

No I’m not using any form of VPN software or connections. 

I am working from home but only using a laptop which is connected to the internet. 

IP says United Kingdom 

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Level 10

Re: Now TV on Roku Express

It should work out of the box, can you see other UK specific services such as My5 4OD etc?

 

another thing to try would be to factory re-set the roku, and start again from scratch with a new account

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