Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Herefordblade
Level 7

Now TV app screen size problem

Why does when I turn on now TV app and select a channel. The screen size is quarter size and it appears in top left hand of screen. Have to turn off and go back to menu to fix

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RokuKariza-D
Roku Employee
Roku Employee

Re: Now TV app screen size problem

Hello @Herefordblade

Thanks for the post.

If the issue only occurs on Now TV, removing then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If you are still experiencing the issue from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. There's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach Now TV Support here: https://help.nowtv.com/

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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C_I
Level 13

Re: Now TV app screen size problem


@Herefordblade wrote:

Why does when I turn on now TV app and select a channel. The screen size is quarter size and it appears in top left hand of screen. Have to turn off and go back to menu to fix

Try resetting the screen type Go to settings>Display type and choose your display type. 


 

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