Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Daniellem1324
Level 7

Nothing but Netflix is working

So every app that is on my device keeps kicking me out of it... The only one that stays on is Netflix.. i have tried deleting the apps then putting them back on.  I also tried restart and factory reset nothing is working.. at this point i feel like this was the worst 40 bucks I could have spent like what's the point... any answers?

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2 Replies
seremarcus
Level 7

Re: Nothing but Netflix is working

Did you ever find a way to resolve this?  Having that same problem now.

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RokuMary-F
Roku Employee
Roku Employee

Re: Nothing but Netflix is working

Hi @seremarcus,

Thanks for posting in the Roku Community!

We'd like to gather more information about the issue you're running into. Does the issue only occur on a specific channel or all channels on your Roku device? Are you getting any error messages/codes when you are trying to access Netflix?

For troubleshooting, please try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Please keep us posted and we'll continue assisting you from there!

Regards,
Mary

 

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