Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ClaireR
Level 7

Not getting past first ROKU screen

I have (I believe) a ROKU Express and have used it for less than a year.  Today when I try to use it it wont go to home screen it just sits on the first Roku page (the one with the word ROKU bouncing a bit) and appears to not be getting any signal.

I have switched on and off.  I have tried connecting directly to the TV (as opposed to the switching box I have been using).  I have checked the remote batteries etc.  I have stuck a pin in the reset hole on the unit (twice - once while connected and once not).  Our wifi signal is fine on all other devices.

Can anyone suggest anything else, please?

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renojim
Level 21

Re: Not getting past first ROKU screen

Are you using the supplied power adapter and not your TV's USB port?  Do you have another USB cable and/or USB power adapter (from a phone or tablet) that you can try?

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