Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Not connecting to Hulu

I cannot connect Hulu. I can connect to Disney + and Netflix fine, but not Hulu. Is there a reason? Do I have to do something else regarding the service?

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Roku Employee
Roku Employee

Re: Not connecting to Hulu

@N1441048 

Thanks for the inquiry.

Can you please clarify when you are unable to connect to Hulu? Are you unable to play content?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Not connecting to Hulu

Hi 

No it did not fix the issue. 

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Roku Employee
Roku Employee

Re: Not connecting to Hulu

@N1441048 

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to Hulu directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the [specific channel] channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator
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