Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dvaldez
Level 7

Not able to go to sling

I can get the menu screen I then select a channel it the freezes on more than 1 device.   It says I am connected to wifi.    Other times it says I’m not connected to wifi when I try to connect it says there is no wifi available even though the name appeared on the screen with a good connection strength 

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makaiguy
Level 20

Re: Not able to go to sling

When problems are confined to a particular channel, it may be that the channel did not install correctly, you've received a faulty channel update, or it has subsequently gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

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