Channel Issues & Questions

[ayan733]

I am trying to install CNN Go on my Roku. It asks me to go to cnn.it/roku and enter the activation code that is displayed. I did the same on a browser however, it then asks me to select a TV service provider and did not show Roku at all. How can I resolve this ?

[makaiguy]

CNN makes itself available to those who are already paying for it via a cable/satellite subscription that includes CNN.  You can also subscribe to a paid streaming service that carries CNN, such as Hulu, FuboTV, YouTube TV, or AT&T TV Now in the US (I don't know which of these may be available in Italy, or whether there are Italian streaming services that carry CNN).  As far as I know, you cannot obtain an independent paid CNN subscription as you can with services like Netflix.

[mrbxrayw]

Same here.No Spectrum  or ROKU

[virginia0376]

My CNNgo app on my TV showed a code/ I used my laptop and searched  cnn.it/roku       then  I clicked on Activate your device. And that gave me the choice to choose my roku .and my cable/satellite provider. I also have SPECTRUM.  So I looked a bit harder at the list and         found  Charter spectrum, tried that and it worked. Then I remembered my  cable account, was my username @Charter.net  Not Spectrum.net              Also i had to click on  send a new code                 good-luck

[dakotafly38]

there is no roku in the list of tv providers

[RokuDanny-R]

@dakotafly38 

Thanks for the inquiry.

Please be aware that Roku is not a TV provider. Roku is simply a streaming platform. If you are trying to authenticate the channel, it it mostly likely requesting credentials of a cable or TV provider.

For more information about authenticated channels, visit our Support page here: Will I have to pay for channels?

Thanks,
Danny