Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DagFLA
Level 7

Noir Nights app won’t retrieve selected video

Noir Nights reverts back to it’s home screen if I select a video to watch.

All other apps behave correctly.

How to fix this?

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6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: Noir Nights app won’t retrieve selected video

@DagFLA 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DagFLA
Level 7

Re: Noir Nights app won’t retrieve selected video

I removed Noir Nights, restarted Roku via the Settings, the re-added Noir Nights, but the problem persists.

Is there a next step I can try?

Thank you.

Dave 

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kevinrachelscot
Level 7

Re: Noir Nights app won’t retrieve selected video

I've also been experiencing the exact same problem with Noir Nights:  I also tried resetting my ROKU device and deleting/reloading the channel- nothing works.  All other channels work fine.  I wonder if there is some sort of problem specifically with the Noir Nights channel?

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atc98092
Community Streaming Expert

Re: Noir Nights app won’t retrieve selected video


@DagFLA wrote:

I removed Noir Nights, restarted Roku via the Settings, the re-added Noir Nights, but the problem persists.

Is there a next step I can try?

Thank you.

Dave 


The next step is to contact whomever created that channel and ask them for support. Roku did not create the channel. According to the channel store, it was developed by someone named Rex Madden, but the store doesn't list contact info. You might see if there's something (a help page) within the channel that tells how to contact them for assistance. 

Dan

Roku Community Streaming Expert

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rdustymiller
Level 7

Re: Noir Nights app won’t retrieve selected video

 
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Keithhnorth
Level 7

Re: Noir Nights app won’t retrieve selected video

Does not work for me either

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