Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Noyoutube4me
Level 7

No youtube and Prime video since power went out last night

I never had a problem before with any of the apps, but last night we had a storm cause us to loose power and ever since then I can neither watch youtube or prime video. I have done removed/re-added the channels, did a system check and so forth.

I tried casting youtube, but that didn't work either.

We have 3 roku TVs in the house and mine is the only one with this problem.

Please help, I miss my youtube.

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: No youtube and Prime video since power went out last night

Hey @Noyoutube4me

Thanks for reaching out here in the Community!

Have you restarted your Roku TV before adding the affected channels back in? If not, we suggest trying it once again. That step is crucial when performing the troubleshooting. 

Please follow the instructions below:

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Moreover, rebooting your router sometime resolves the issue.

Keep us posted on how it goes. 

All the best,
Kariza

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