Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

No video when Roku is turned on

When device is turned on I receive all menu options but when try to view a channel/app all I get is audio.  Video shows a purple screen, I have to reset the Roku to view properly each time.  Something set up incorrectly?

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Level 10

Re: No video when Roku is turned on

You could try using a different HDMI cable or HMDI port on your TV.  Sounds like you're experiencing the HDCP(Content Protection) error.

Here is Roku's troubleshooting

You can also try setting your Display settings to your preferred display rather than leaving auto-detect enabled.  Settings...Display Type...  and then do a System Restart. 



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