Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AB8
Level 7

No video when Roku is turned on

When device is turned on I receive all menu options but when try to view a channel/app all I get is audio.  Video shows a purple screen, I have to reset the Roku to view properly each time.  Something set up incorrectly?

0 Kudos
1 Reply
AvsGunnar
Level 10

Re: No video when Roku is turned on

You could try using a different HDMI cable or HMDI port on your TV.  Sounds like you're experiencing the HDCP(Content Protection) error.

Here is Roku's troubleshooting https://support.roku.com/article/208755468.

You can also try setting your Display settings to your preferred display rather than leaving auto-detect enabled.  Settings...Display Type...  and then do a System Restart. 

 

 

0 Kudos