Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Brand new Roku Steaming Stick and Roku Channel, AppleTV Channel are fine and send surround but Prime Channel does not. It does on my Firestick. It should on Roku.
I can't find any setting to change to make this happen. Can anyone help?
I also sent a ticket to support at the end of December and the only reply I got was sorry to take so long to reply, do you still need help. My reply of yes got no further replies. A little worrisome that support is not more responsive.
Re: No surround sound on Prime Channel on Roku Stick
Does anyone get 5.1 from Prime on a steaming Stick?
I have tried every setting. Email reply suggested all the things already tried: Restart, remove and reinstall channel, every HDMI setting, etc. It DOES WORK on Roku or Apple channels so not my settings, but even when Prime clearly shows 5.1, its stereo only.