Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Hendrikpape
Level 7

No sound through headphones in Apple TV

Everything on my Roku Premiere works fine. I installed Apple TV and it works great...but when I plug in headphones I get no sound. Switch to a different app, no problem. Unplug my headphones no problem.

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3 Replies
Community Manager
Community Manager

Re: No sound through headphones in Apple TV

Thanks for the note here. A few questions here to better understand the issue:

- What model of Roku Premiere do you own? (Settings>System>About)

- Are you trying to plug headphones into your mobile device to use private listening through the Roku mobile app?

- If so, is this an Android or iOS device?

- What brand and specific model of phone are you using? 

- What version of the Roku mobile app do you have installed? 

With more information, we can continue helping! 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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FLXTR
Level 7

Re: No sound through headphones in Apple TV

I am having a similar issue.  I have a Roku Ultra with latest firmware.  I can listen to shows through the Roku Remote on Netflix, Hulu, etc. but there is no sound using the AppleTV app on the Roku.

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dz1
Level 7

Re: No sound through headphones in Apple TV

I have the same issue with my Ultra LT. Headphones plugged into the remote work for everything except Apple TV.
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