Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

No sound through headphones in Apple TV

Everything on my Roku Premiere works fine. I installed Apple TV and it works great...but when I plug in headphones I get no sound. Switch to a different app, no problem. Unplug my headphones no problem.

12 Replies
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Level 19

Re: No sound through headphones in Apple TV

Thanks for the note here. A few questions here to better understand the issue:

- What model of Roku Premiere do you own? (Settings>System>About)

- Are you trying to plug headphones into your mobile device to use private listening through the Roku mobile app?

- If so, is this an Android or iOS device?

- What brand and specific model of phone are you using? 

- What version of the Roku mobile app do you have installed? 

With more information, we can continue helping! 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 7

Re: No sound through headphones in Apple TV

I am having a similar issue.  I have a Roku Ultra with latest firmware.  I can listen to shows through the Roku Remote on Netflix, Hulu, etc. but there is no sound using the AppleTV app on the Roku.

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Level 7

Re: No sound through headphones in Apple TV

I have the same issue with my Ultra LT. Headphones plugged into the remote work for everything except Apple TV.
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Level 7

Re: No sound through headphones in Apple TV

Same problem #Roku ultra latest firmware 9.2.0.4806. No sound on both the#Roku remote or the Roku mobile app for #iPhone. Apple TV app is the only app that won’t work with private listening

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Level 8

Re: No sound through headphones in Apple TV

I also have the same issue. Can't believe 2 months later and still no fix. This is also true when I try to set it up with my Bluetooth headset as well. 

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Level 7

Re: No sound through headphones in Apple TV

Maybe this needs to go to #apple so it will get fixed

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Level 8

Re: No sound through headphones in Apple TV

That's a great idea, I will do that now

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Level 7

Re: No sound through headphones in Apple TV

Has anyone figured this out? I just installed the Apple TV app and then ran into this issue. The private listening feature is one of the best things I like about my roku. 

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Level 8

Re: No sound through headphones in Apple TV

I also have no audio when using headphones with the remote. I have a 4660X (Ultra), software 9.2.0 build 4807-46, all channels up to date. I live in an apartment building with thin walls so I use the headphones 100% of the time, so this is something of a problem for me.

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