Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

JVC Roku TV playing YouTube

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I have a JVC Roku TV that my parents purchased in November 2018. Recently when I turned it I went to YouTube to watch a video. Upon clicking the video the audio didn't work. I went to the remote and clicked the "*". After doing that the audio came back on but sounds static and only works sometimes. After a while sometimes it clears up and the audio is normal. I've already reset my TV, checked for up dates on the TV itself, checked for updates on the app itself. I'm not sure what the problem is. Can anyone help? Do I have to get a new tv already?

 

#JVC #RokuTV #JVCRokuTV

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Level 19

Re: No sound on YouTube app

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Hi everyone, 

I have a quick update to share. Check for a system update to update the YouTube channel. If you don't see an update right away, please try the following steps: 

1. Remove the YouTube channel from the Roku home screen. 

2. Restart your TV from Settings>System>Power>System restart. 

3. Once your TV has restarted, go to 'Streaming channels' and reinstall the channel. 

 

This should help resolve the issue you were experiencing. Please keep us posted!

 

Thanks,

Tanner

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Level 8

Re: No sound on YouTube app

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On the channel or videos that don’t have correct sound press your star button on your roku remote, then scroll down to “volume mode”  change the setting from anything that’s there to off or from off to any other setting. This should correct the problem. I left mine in the off setting and the sound stayed corrected. Hope it works for you. 

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Level 8

Re: No sound on YouTube app

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@RokuTannerD wrote:

Hi everyone, 

I have a quick update to share. Please try the following steps: 

1. Remove the YouTube channel from the Roku home screen. 

2. Restart your TV from Settings>System>Power>System restart. 

3. Once your TV has restarted, go to 'Streaming channels' and reinstall the channel. 

 

This should help resolve the issue you were experiencing. Please keep us posted!

 

Thanks,

Tanner


Tanner, who is the update from?  Is this considered a workarpund or THE fix?  Just wanted to get some details before I go through the process as I've already implemented the * volume mode off workaround.

Thanks

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Re: No sound on YouTube app

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I had this exact same problem! However, I recently fixed it. What I did was click on the app and press the (*) option, Which gave me an option to update the YouTube app individually. When I updated the app individually, it logged me out of YouTube  and made me re-sign in, that immediately fixed my sound problem. How it works and I have no trouble with it all your app needs to do is update individually honestly it’s very important to keep up with each app on your Roku TV my Netflix needed to be updated as well. 

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Level 8

Re: No sound on YouTube app

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Hi guys

I just checked Youtube today and the sound seems to be working now.

I did not do any work around(Volume mode is still on Leveling) or re-install the app, I believe its been *fixed*.

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Level 7

Re: No sound on YouTube tv one , other tv ok

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sound is off on youtube tv

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Level 7

Re: No sound on YouTube tv one , other tv ok

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need help on issue

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Level 16

Re: No sound on YouTube tv one , other tv ok

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Youtube TV is different from Youtube.

did you try @RokuTannerD  solution?

1. Remove the YouTube channel from the Roku home screen.

2. Restart your TV from Settings>System>Power>System restart.

3. Once your TV has restarted, go to 'Streaming channels' and reinstall the channel.

Do you have sound on other Channels?

Otherwise YoutubeTV is a paid Channel I would definetly contact them directly.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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