Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TKV
Level 8

No sound on CNBC programming

I signed out of the app, removed it, unplugged the TV, waited 10 seconds, plugged it in, reloaded the app, signed into my provider.  No sound.  Even stranger... some, not all of the commercials play sound.  All of the recorded sessions have sound.  Just not the live stream.  This doesn't seem likely to be a problem on the device end.

Any other suggestions?

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5 REPLIES 5\
TKV
Level 8

Re: No sound on CNBC programming

I'm having the same issue when I attempt to stream on my laptop thru CNBC.com. The only device that's working for me is the CNBC app on my iPhone.

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AirborneReptile
Level 7

Re: No sound on CNBC programming

exact same issue for me, commercials (not all) have volume but no volume for CNBC programming.  Works fine on my iphone, so maybe a Roku issue?  idk

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TKV
Level 8

Re: No sound on CNBC programming

No.  If it was a Roku issue, it wouldn't also happen on my laptop at CNBC.com.

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RokuKariza-D
Roku Employee
Roku Employee

Re: No sound on CNBC programming

Hello @TKV @AirborneReptile

Thanks for the posts.

Channels on Roku are maintained by the channel developer themselves. If the issue only occurs on CNBC, we would recommend reaching out to their support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

We appreciate your understanding.

All the best,
Kariza

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TKV
Level 8

Re: No sound on CNBC programming

Just as suddenly as it stopped working yesterday, it's working again this evening. Smiley Very Happy