Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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LilZebra
Level 7

No sound on ABC News (via World Media Network)

Hello, just bought a Roku enabled tv recently. Found 24/7 ABC News channel on World Media Network "app".
Worked fine for a while. Now the picture is there but there is no audio.
I dont know whom I need to contact to get this working again.
All the other Roku channels work just fine.

I have an RCA tv and live in Canada
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1 Reply
Roku Employee
Roku Employee

Re: No sound on ABC News (via World Media Network)

Hi,

Thanks for letting us know about the issue that you are experiencing.

It's possible there may be an issue within the channel itself that the service provider will need to investigate. I'd recommend reaching out to World Media Network directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Thanks,
Danny
Danny R.
Roku Forum Moderator
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