Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

No sound for HBOMAX ONLY ON STREAMING STICK

How do I remove HBOMAX and reset for sound. All my Roku devices updated my stick does not have sound. HBOMAX only

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5 Replies
Level 7

Re: No sound for HBOMAX ONLY ON STREAMING STICK

mine, youtube only has sound. the rest none since last night

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Level 10

Re: No sound for HBOMAX ONLY ON STREAMING STICK

Have you checked volume mode and set to OFF in the settings?

Usually I have no sound or sync issues if the mode is not set to off.

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Level 7

Re: No sound for HBOMAX ONLY ON STREAMING STICK

hi , it didn't help. everything is fine until yesterday   thanks

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Level 10

Re: No sound for HBOMAX ONLY ON STREAMING STICK

Try to Set Audio mode to Stereo. I believe in the new update it is now set to DDT by default instead of Stereo.

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Roku Employee
Roku Employee

Re: No sound for HBOMAX ONLY ON STREAMING STICK

@GailRich 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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