Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

No sign in option on HBO Now app on Roku TV

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I just set up my new TCL Roku TV and there is no option to sign in on the HBO Now app (I already have an HBO Now account I pay for separately).  Everything is available but I can't access my library because I can't sign in.  

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Roku Employee
Roku Employee

Re: No sign in option on HBO Now app on Roku TV

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@rsahrens 

Thanks for the post.

Have you tried playing any content and seeing if it prompts you to sign into your HBO account?

If you are still unable to resolve the issue, you'll want to contact HBO Now support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Now support here: https://help.hbonow.com/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: No sign in option on HBO Now app on Roku TV

Jump to solution

@rsahrens 

Thanks for the post.

Have you tried playing any content and seeing if it prompts you to sign into your HBO account?

If you are still unable to resolve the issue, you'll want to contact HBO Now support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Now support here: https://help.hbonow.com/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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