Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Rodrigo4290
Level 7

No puedo agregar al canal Amazon prime video

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Hola, estoy en argentina compre el roku 3930 y no puedo agregar el canal Amazon. Alguien me diría como hacer. No aparece en el channel store. Muchas gracias! 

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RokuKariza-D
Roku Employee
Roku Employee

Re: No puedo agregar al canal Amazon prime video

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Hello @Rodrigo4290

Thanks for reaching out here in the Community!

Please be advised that we only support English in the Roku Community then translate to respond to an unsupported language to understand the issue or inquiry.

Regarding your concern, Roku Player or TV can be activated to any Roku account, however, channel availability/access will vary from region to region. Channels that are currently available in any given region are certified for the Roku devices sold in that region.

For more information, you'd want to contact any specific channel/service provider to inquire further about which Roku devices they support their channel (app) on in your current region.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: No puedo agregar al canal Amazon prime video

Jump to solution

Hello @Rodrigo4290

Thanks for reaching out here in the Community!

Please be advised that we only support English in the Roku Community then translate to respond to an unsupported language to understand the issue or inquiry.

Regarding your concern, Roku Player or TV can be activated to any Roku account, however, channel availability/access will vary from region to region. Channels that are currently available in any given region are certified for the Roku devices sold in that region.

For more information, you'd want to contact any specific channel/service provider to inquire further about which Roku devices they support their channel (app) on in your current region.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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