Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

No email address linked to DirecTV account, only mobile phone number

I'm trying to activate NBCUniversal content via activation code from NBC but only have an option to sign into my DirecTV account by using an email address. However, in consolidating my AT&T mobile phone account and DirecTV account after acquisition, my dual account is tied to my mobile phone number. I then tried "AT&T TV" from complete list. When I used that, I got a message that I'm ready to start streaming. But it won't allow me to watchlive NBC content (noAuthz code), though it appears to let me stream other content that isn't live (TV shows, etc.)

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