Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kohudson
Level 7

No captioning with ultra device on Britbox

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I have been using a Roku Express for quite awhile with multiple streaming services.  This afternoon I installed a new Ultra device.  Streaming seems to work fine on YouTubeTV, Netflix and Amazon all with captioning.  However, I can't get any captioning on BritBox.  Captioning worked fine with the Roku Express but it doesn't work at all with Roku Ultra.  I press the down arrow, highlight CC select "On" and nothing happens.  Suggestion?

Thanks, Ken

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RokuDanny-R
Roku Employee
Roku Employee

Re: No captioning with ultra device on Britbox

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@kohudson 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Britbox support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Britbox support here: https://help.britbox.com/hc/en-us/articles/360043087594-How-do-I-contact-customer-support-

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: No captioning with ultra device on Britbox

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@kohudson 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Britbox support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Britbox support here: https://help.britbox.com/hc/en-us/articles/360043087594-How-do-I-contact-customer-support-

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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atc98092
Community Streaming Expert

Re: No captioning with ultra device on Britbox

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You might try pressing the * button and see if there's a caption setting there. That's where some channels put it. 

But if you've found the CC control and they aren't displaying, then there's an issue with the channel, and you need to contact the developer as Danny noted. 

Dan

Roku Community Streaming Expert

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