This just started randomly last night.
I have a tcl roku smart TV.
I've reset internet connections and router.
I've deleted and reinstalled the app.
I've restarted the TV, including having it off all night.
My audio works everywhere else perfectly fine. Netflix, Hulu, etc. But for whatever reason, my audio for YouTube no longer works. It's like the TV is muted but it's not. I've even tried turning volume to max. Nothing is working and it's extremely frustrating.
Thanks for letting us know about the issue. What specific content were you streaming in the YouTube channel when you observed this issue? Could you provide a link to the video?
We can help pass this feedback along to the channel provider and request that they take a closer look.
@mirosa88 Thanks for the info. In order to help report this over to our channel partner, please provide an example video title.
- What are your current settings in Settings>Audio for each option on your TV?
- Are you signed into YouTube, or using it when signed out?
@herbster1 In order to investigate this issue further, we need help gathering specific details from users experiencing this, which includes a specific example of video content that exhibited this behavior, along with more information about the current settings configuration of your TV, including make/model and the selection of settings in Settings>Audio. This information helps us pass helpful feedback over to the channel provider to assist in looking into this.
This type of issue may need to be addressed by the channel provider, as other channels on your device are working properly. Please feel free to follow up with the channel provider directly to report the issue and request any additional assistance they may be able to provide. You can reach YouTube support here: https://support.google.com/youtube/?hl=en#topic=9257498
I turned off the volume leveling
and the sound came back
but the sound turns off if leveling is turned back on.
also have leveling issues with USB files