Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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QMuzikDirektor
Level 7

No Playback In Canada On Roku Channel

Brand new TCL 55 inch Roku TV here. I activated my account here in Canada and was able to start playback on the Roku Channel for It Follows in January. Today, when I hit Play, or Resume, the screen flashes and then nothing happens. 

I AM able to play Yellowbrickroad and Triangle, but several other movies and TV series I've tried result in the same "flash and then nothing" behavior. The fact that I'm unable to play a movie I WAS able to play earlier is quite strange.

I am not using a VPN or any other wacky stuff. The Roku Channel indicates that it is up to date. The router is showing everything working properly on my 1 gigabit up/down connection.

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: No Playback In Canada On Roku Channel

@QMuzikDirektor

Thanks for the post.

Are you able to play any content on The Roku Channel? 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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QMuzikDirektor
Level 7

Re: No Playback In Canada On Roku Channel

As noted in my original post, I can play a few things, but not most others, including a movie I was able to play before.

This is not a standalone Roku player. It's a TCL Roku TV.

I removed the channel, restarted the TV, and reinstalled the channel. Same behavior as before: when I press Play, the screen flashes, and nothing happens.

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MaryFranco
Roku Employee
Roku Employee

Re: No Playback In Canada On Roku Channel

Hi @QMuzikDirektor,

Thanks for the note.

Can you please provide us with more specific information about the issue you are experiencing? Does this happen on all movies/shows in The Roku channel or just one specific title? What is the title of the content that you are experiencing the issue with?

With more information, we will be able to assist you further.

Thanks,

Mary

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QMuzikDirektor
Level 7

Re: No Playback In Canada On Roku Channel

Thanks for the reply. Since I'm again being asked questions which were answered in my original post, here is a screenshot of my original post

roku.png

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