Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

No Newsmax live

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We have Newsmax TV app. Always watched live stream. As of today 1/20/2020, we cannot access the live stream only thing available is pre-recorded shows. Had to go to Pluto TV to watch live. What's up with that. I WANT MY NEWSMAX TV LIVE!

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Level 19

Re: No Newsmax live

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Thanks for reaching out. If you are seeing an issue with a channel (app) provider's service, you'll want to reach out directly to report the issue and request their assistance with their channel, if other channels are working correctly. You can get in touch Newsmax support here for more help: https://www.newsmax.com/contact/customerservicecontact/

We do help pass along feedback from customers to channel providers. However, unfortunately we do not develop, manage, or maintain their channel, content or content delivery systems. A channel provider will need to address this type of issue directly in order to resolve a potential problem with their content. If their service feed is encountering issues across multiple sources, it's likely there is an issue that they'll need to take a look at. 

As an alternate option to watch in the meantime, you can also access Newsmax inside 'The Roku Channel' as another source for this service. It is available under the 'News, Sports, and Entertainment' row inside the channel. https://channelstore.roku.com/details/151908/the-roku-channel

I'll be sure to share any further updates that I hear. 

 

Thanks,

Tanner

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28 Replies
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Level 7

Re: No Newsmax live

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I don't have Newsmax live either even after I checked for updates (none available) and uninstalled app & then reinstalled. I feel the same. I want my Newsmax!

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Level 8

Re: No Newsmax live

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We don't have it either and we live in St. Cloud, Mn.  Called twice 7 a.m. and now at 5ish p.m. only to be told it must be our provider which I said is Roku not a cable or satellite.  He said he was watching it live on his computer.  So no help.....

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Level 8

Re: No Newsmax live

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Thanks. I tried all of these also. I thought it was just us but I guess not...

 

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Level 8

Re: No Newsmax live

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I thought we were the only ones but not. I wonder what happened. I have also emailed newsmax, but no answer yet...

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Level 8

Re: No Newsmax live

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Right, no help. Seems that the "watch live" icon is gone from the Newsmax home screen. No help from Newsmax...

 

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Level 7

Re: No Newsmax live

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Newsnax Live does not work here either, seems that as of yesterday Jan 20, the Newmax Live Button has been disabled. I usually watch an hour or so each day on the TV using Roku Ultra but for 2 days now it only allows orior shows. The screen is a bit different, but no success in any combination of buttons gets it Live. I then go to my PC and watch Newsmax Live, so it appears it is the Roku app that has a flaw

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Level 16

Re: No Newsmax live

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NewsmaxTV is in the Roku Channel.  Is that what you all are looking for?

 

-JT

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Level 19

Re: No Newsmax live

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@Tony_G  Thanks for the notes. As with most channels, the Newsmax channel (app) is developed and maintained by the service provider themselves. If you're experiencing an issue with a channel that isn't occurring on all channels on your device, contacting the channel/service provider directly to report the issue and request additional support is the correct step to take. 

I just tested the Newsmax channel myself, and the TV Live feature appears to be working normally. 

Are you still seeing this issue? If so, have you tried removing the channel, restarting your Roku device, then adding the channel back once more? 

 

Thanks,

Tanner

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Level 9

Re: No Newsmax live

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I can bring up Newsmax Live on my Roku Ultra,  it runs for a second and then freezes.

If I wait for awhile - it runs for a short while and then freezes,

But I'm having the same problem when I run it in Pluto.