Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

No Dolby Atmos support for Netflix on Roku Ultra

Why can I not get Dolby Atmos to work on Netflix on this Roku Ultra? Dolby Atmos works fine from VUDU and other Apps on my Roku Ultra, and I get Atmos from my Netflix account on other devices. So are Roku and Netflix just not playing nice with each other? Is someone unwilling to compromise with some compatibility issue? What is the deal? Netflix lists this Roku device as compatible with their Ultra HD offerings...but no Atmos coming through. Just Dolby Digital Plus when viewing on this Roku Ultra. Hope this gets straightened out. Netflix is a big provider and I now expect Atmos on most new action releases from any studio. If I can't get that via Roku...I'm going to have to switch device brands. Thanks for your help!

5 Replies
Highlighted
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

I have the same issue. I am using the Streaming Stick + and also can't get Dolby Atmos from Netflix on this Roku stick. think someone from Roku needs to respond.. 

Highlighted
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

Just found this CNET article: CNET Link 

 

"The Roku Stick Plus can support Dolby Atmos, Dolby's best in-home audio format. The only two apps which currently stream Atmos via Roku are Vudu and Amazon Prime Video, and it was passed through with no issues in our tests." 

Looks like NetFlix may be the one to blame for not allowing the Atmos format to the Roku Players. 

Highlighted
Level 8

Re: No Dolby Atmos support for Netflix on Roku Ultra

Same here on mh streaming stick plus.  But I think it is Netflix.  I never got ATMOS on roku app, but on my samsung tv app i did.  

Opposite for Disney plus.  Although now I dont get ATMOS on Roku Disney app either.

0 Kudos
Highlighted
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

You may need to log into your Netflix account and adjust the settings. Check out YouTube for adjusting your Netflix account to allow for Atmos.

0 Kudos
Highlighted
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

Netflix does not offer Dolby Atmos on Rokus. Only XBOX1 and Apple TV 4K. Apple TV seems to be the only streaming device that offers 4K/Atmos on all the major providers that offer these features.

0 Kudos