Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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atjis
Level 7

No Dolby Atmos support for Netflix on Roku Ultra

Why can I not get Dolby Atmos to work on Netflix on this Roku Ultra? Dolby Atmos works fine from VUDU and other Apps on my Roku Ultra, and I get Atmos from my Netflix account on other devices. So are Roku and Netflix just not playing nice with each other? Is someone unwilling to compromise with some compatibility issue? What is the deal? Netflix lists this Roku device as compatible with their Ultra HD offerings...but no Atmos coming through. Just Dolby Digital Plus when viewing on this Roku Ultra. Hope this gets straightened out. Netflix is a big provider and I now expect Atmos on most new action releases from any studio. If I can't get that via Roku...I'm going to have to switch device brands. Thanks for your help!

11 Replies
m1ellisoncl
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

I have the same issue. I am using the Streaming Stick + and also can't get Dolby Atmos from Netflix on this Roku stick. think someone from Roku needs to respond.. 

m1ellisoncl
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

Just found this CNET article: CNET Link 

 

"The Roku Stick Plus can support Dolby Atmos, Dolby's best in-home audio format. The only two apps which currently stream Atmos via Roku are Vudu and Amazon Prime Video, and it was passed through with no issues in our tests." 

Looks like NetFlix may be the one to blame for not allowing the Atmos format to the Roku Players. 

hushtool
Level 8

Re: No Dolby Atmos support for Netflix on Roku Ultra

Same here on mh streaming stick plus.  But I think it is Netflix.  I never got ATMOS on roku app, but on my samsung tv app i did.  

Opposite for Disney plus.  Although now I dont get ATMOS on Roku Disney app either.

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mikebor
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

You may need to log into your Netflix account and adjust the settings. Check out YouTube for adjusting your Netflix account to allow for Atmos.

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mjs122
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

Netflix does not offer Dolby Atmos on Rokus. Only XBOX1 and Apple TV 4K. Apple TV seems to be the only streaming device that offers 4K/Atmos on all the major providers that offer these features.

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Toddwrtr
Level 9

Re: No Dolby Atmos support for Netflix on Roku Ultra

Netflix claims that Roku devices do not support Dolby Atmos. That is a load of **bleep**, considering that on both my Roku Premiere and Roku Streaming Stick+, I can get Dolby Atmos on Vudu, Prime Video, Apple TV (app), Movies Anywhere, and Disney+. When trying to explain this to Netflix, their response is "not all apps or streaming services work the same way." All six of those streaming services use Dolby Digital+ with Atmos metadata to send their Dolby Atmos signal. So it is beyond me as to why Netflix can't get their **bleep** together and offer Atmos on Roku.

 

Of course, it doesn't help that Netflix blames Roku while Roku blames Netflix.

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t0md0
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

Can't believe it either.  Every major app on the Roku can support Atmos except Netflix which is probably the biggest of them. It really makes no sense why. Roku is pretty big as well so it would only make sense to have support. Unless Apple TV etc cut a deal with Netflix and there's some kind of conspiracy going on to make us all drop $200 on a Apple TV. 

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mjs122
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

Netflix Dolby Atmos is now supported on Chromecast with Google TV. I ordered mine already and will be saying goodbye to Roku.

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CableGuy
Level 7

Re: No Dolby Atmos support for Netflix on Roku Ultra

Not so fast, I switched to roku because the only app on chromecast that does support atmos is Netflix.  I couldn't get any other apps to support it.  I guess I'll have to hold out until roku fixes this or a better solution comes up.

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