Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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frkullma
Level 7

No Amazon prime app/channel

Hello,

I have setup my Roku streaming Stick + today. I had no problems installing Netflix and Plex but there is no amazon prime app in the channel store. 
I also tried over the webinterface but there I can not add any channels, the button is greyed out.

Any Idea why the amazon prime app is not available ?
The Software Version I am using is 9.1.0 Build 4111-50

Thanks for your help
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4 Replies
jeffrok
Level 11

Re: No Amazon prime app/channel

Which country are you in? Prime video isn't available in all countries.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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frkullma
Level 7

Re: No Amazon prime app/channel

I am in Germany.
In general prime video is available in Germany.
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jeffrok
Level 11

Re: No Amazon prime app/channel

"frkullma" wrote:
I am in Germany.
In general prime video is available in Germany.


Yes, but it may not be available for Roku. You'd have to ask another German user or ask Amazon if it's available on Roku in Germany.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos
Community Manager
Community Manager

Re: No Amazon prime app/channel

As @jeffrok mentioned, Amazon Prime Video has not been made available by the service provider yet in that country location. Please feel free to reach out to the service provider and share your interest in seeing their channel available on the Roku platform in your region. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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