Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

No Amazon prime app/channel

Jump to solution
Hello,

I have setup my Roku streaming Stick + today. I had no problems installing Netflix and Plex but there is no amazon prime app in the channel store. 
I also tried over the webinterface but there I can not add any channels, the button is greyed out.

Any Idea why the amazon prime app is not available ?
The Software Version I am using is 9.1.0 Build 4111-50

Thanks for your help
0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: No Amazon prime app/channel

Jump to solution

@rajasravan1416 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
11 Replies
Highlighted
Level 12

Re: No Amazon prime app/channel

Jump to solution
Which country are you in? Prime video isn't available in all countries.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos
Highlighted
Level 7

Re: No Amazon prime app/channel

Jump to solution
I am in Germany.
In general prime video is available in Germany.
0 Kudos
Highlighted
Level 12

Re: No Amazon prime app/channel

Jump to solution
"frkullma" wrote:
I am in Germany.
In general prime video is available in Germany.


Yes, but it may not be available for Roku. You'd have to ask another German user or ask Amazon if it's available on Roku in Germany.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos
Highlighted
Level 19

Re: No Amazon prime app/channel

Jump to solution
As @jeffrok mentioned, Amazon Prime Video has not been made available by the service provider yet in that country location. Please feel free to reach out to the service provider and share your interest in seeing their channel available on the Roku platform in your region. 

Thanks,
Tanner
0 Kudos
Highlighted
Level 7

Re: No Amazon prime app/channel

Jump to solution

I am in india and it is not available in my roku stick. Any help?

0 Kudos
Highlighted

Re: No Amazon prime app/channel

Jump to solution

I am also facing the same issue, and not able to add Prime Video in India location

0 Kudos
Highlighted
Level 7

Re: No Amazon prime app/channel

Jump to solution

I’m in the US and I cannot find Amazon Prime, Disney+ or DS video on the ONN Roku tv I just bought and set up. There’s also no search function to look up the channels. Any advice ?

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: No Amazon prime app/channel

Jump to solution

@rajasravan1416 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: No Amazon prime app/channel

Jump to solution

@Alabama 

Thanks for the post.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos