Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Roku Employee
Roku Employee

Re: No Amazon prime app/channel

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@rajasravan1416 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: No Amazon prime app/channel

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@Alabama 

Thanks for the post.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Why is Amazon Video not available on Roku in Belgium?

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I have a Roku Express. I’m based in Belgium.

I have Amazon Prime. I can connect to Amazon Video on my AppleTV and on my Amazon FireStick. So it seems there are no restrictions from Amazon in this region.

However, I do not have the option to add Amazon Video to my Roku. Can someone please explain why Roku does not support this here?

 

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Level 18

Re: Why is Amazon Video not available on Roku in Belgium?

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This is a question for Amazon.  The channel apps are created, provided and maintained by the channels themselves.  Roku just provides the platform on which they are run.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Missing search channels option and not able to get Amazon Prime channel in New Zealand

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Hi,

I have a Roku streaming stick and my region is New Zealand.  I was getting "search channels" option properly previously.  I was also having Amazon Prime channel.  But the Amazon Prime channel was having issues and was always crashing. 

I contacted Amazon Support and they advised me to factory reset Roku streaming stick.  After I did factory reset, the option to "search channels" is gone.  Moreover, I cannot also install Amazon Prime because I cannot find it anywhere in channel list.  I have to scroll a very long list of channels to find any channel. 

This is really frustrating.  Is Amazon Prime channel not available on Roku streaming stick in New Zealand?  Why am I not getting "search channels" option?

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Level 7

Amazon prime does not appear

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Amazon prime is not on library list in Turkey

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Level 8

Re: Amazon prime does not appear

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Yeah same issue here (Turkey)

Why we cant add Amazon Prime?

Help please

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Level 8

Re: No Amazon prime app/channel

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Hey guys, i have same issue here. Im living Turkey and Amazon Prime is available here officaly.  

I want to use Amazon prime on Roku like Netflix but i cant. 

Help please.

 

And i wondered why Community admins mark every topic SOLVED like this ?

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Level 8

Cant Add Amazon Prime (not visible in channels)

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Hey,

I have Roku Express

Amazon Prime is avaliable in Turkey officaly but we cant add Amazon Prime channel . I see so many people have this issue. Can ROKU team make fix please? 

We need Help

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Re: Amazon prime does not appear

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same issue