Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

No Amazon prime app/channel in another country

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Hello,

I have setup my Roku streaming Stick + today. I had no problems installing Netflix and Plex but there is no amazon prime app in the channel store. 
I also tried over the webinterface but there I can not add any channels, the button is greyed out.

Any Idea why the amazon prime app is not available ?
The Software Version I am using is 9.1.0 Build 4111-50

Thanks for your help

3 Solutions

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Roku Employee
Roku Employee

Re: No Amazon prime app/channel

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@rajasravan1416 

Thanks for the post.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: No Amazon prime app/channel

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@hakantaspinar @magut 

Thanks for the posts.

As stated previously, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Prime Video Greyed Out in channel store ?

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Hi everyone,

Thanks for the posts.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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54 Replies
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Level 13

Re: No Amazon prime app/channel

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Which country are you in? Prime video isn't available in all countries.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Level 7

Re: No Amazon prime app/channel

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I am in Germany.
In general prime video is available in Germany.
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Level 13

Re: No Amazon prime app/channel

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"frkullma" wrote:
I am in Germany.
In general prime video is available in Germany.


Yes, but it may not be available for Roku. You'd have to ask another German user or ask Amazon if it's available on Roku in Germany.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Level 19

Re: No Amazon prime app/channel

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As @jeffrok mentioned, Amazon Prime Video has not been made available by the service provider yet in that country location. Please feel free to reach out to the service provider and share your interest in seeing their channel available on the Roku platform in your region. 

Thanks,
Tanner
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Level 7

Re: No Amazon prime app/channel

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I am in india and it is not available in my roku stick. Any help?

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Level 7

Amazon Prime not available in Qatar

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Hi Friends, here in Qatar i have Roku Ultra HD and not able to get Amazon Prime. kindly advice how to get it

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Roku Employee
Roku Employee

Re: Amazon Prime not available in Qatar

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@Eric07 

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Amazon Prime support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: No Amazon prime app/channel

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I am also facing the same issue, and not able to add Prime Video in India location

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Level 7

Re: No Amazon prime app/channel

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I’m in the US and I cannot find Amazon Prime, Disney+ or DS video on the ONN Roku tv I just bought and set up. There’s also no search function to look up the channels. Any advice ?

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