Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

No Amazon Prime Video in Channel Store and Amazon button on Roku remote does not respond

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I have a Roku Stick model 3600R and just signed up for (Amazon) Prime Video in Ecuador. I can't find (Amazon) Prime Video in the Channel Store and though my Roku remote has an "Amazon" button - nothing happens when I press it. How do I add this channel on my Roku stick? Thanks!

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Roku Employee
Roku Employee

Re: Prime video does not appear

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@defender110 

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact the channel provider to inquire further about whether they offer their channel on the Roku platform in your region.

You can reach Amazon Prime Video here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: No Amazon Prime Video in Channel Store and Amazon button on Roku remote does not respondChannel

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Hi,

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: No Amazon Prime Video in Channel Store and Amazon button on Roku remote does not respond

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Level 7

Re: No Amazon Prime Video in Channel Store and Amazon button on Roku remote does not respond

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Hi Dave - Where are you? I found this article on Roku in Latin America: http://nextvnews.com/roku-adds-amazon-prime-video-in-latin-america/

They mention that Prime Video is available on Roku in Argentina, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama and Peru. Which leaves me out -- so I ordered a fire stick and a friend is bringing it down to me.  Best, Steve

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Level 7

Re: No Amazon Prime Video in Channel Store and Amazon button on Roku remote does not respond

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Level 7

Prime video does not appear

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I have a 3700x Roku Express and I can't add prime Video Channel. Is it woks in Brazil?

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Roku Employee
Roku Employee

Re: Prime video does not appear

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@Marchett0 

Hi,

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Prime video does not appear

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Is Amazon Prime Video available in Roku for the Philippines?

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Roku Employee
Roku Employee

Re: Prime video does not appear

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@defender110 

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact the channel provider to inquire further about whether they offer their channel on the Roku platform in your region.

You can reach Amazon Prime Video here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Re: IS Roku available in Australia

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I just moved to Australia and brought my Roku. I could not download the Prime Video channel even though it is advertised all over Melbourne. I don't understand why that is. Where can I find a list of what is availble on Roku here?

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