Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
jontalk
Level 8

Newsy Channel update issues

Newsy recently updated and I'm curious if anyone else has noticed the severe streaming problems. With a Roku 3 running the latest build of 9.2 with a 100 mbps wired connection, after opening the channel and watching the first clip, then scrolling to another, it gets caught in a loop and never plays anything. Then to make matters worse, you can't exit the channel and have to press Home. The previous version worked OK but exiting the channel put the viewer back on the Home button instead of the main desktop. This update makes things far worse. Would love to know how to report this to them, but can't find a link on their site. 

Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
0 Kudos
3 Replies
Highlighted
Roku Employee
Roku Employee

Re: Newsy Channel update issues

@jontalk

Thanks for the inquiry.

I'd recommend reaching out to Newsy directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Newsy channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.newsy.com/contact/

Thanks,
Danny

Danny R.
Roku Forum Moderator
Highlighted
jontalk
Level 8

Re: Newsy Channel update issues

Thanks much...I appreciate the link and have sent a bug report. 

Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
0 Kudos
Highlighted
jontalk
Level 8

Re: Newsy Channel update issues

P.S. Having reported this to Newsy, nothing has been done. Exiting the channel can ONLY be done by pressing the HOME button too..just plain ugly, LOL

Roku 3 - Power User (film maker)
Mill Valley, CA

Jonathan
LG OLED55B7A, Roku 3, Marantz SR-6005, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
0 Kudos