Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tldevore
Level 7

NewsOn app does not play correctly

NewsOn constantly cuts away to ads in the middle of a story, often stops a little into the story and starts over 3-4 times and then gives an error message and either goes to ads or another part of the broadcast altogether. When watching a morning news broadcast, it will jump to the previous night's broadcast for a little bit and then back to the original. Cannot make it through an entire broadcast for the past 3 wks or more.

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makaiguy
Community Streaming Expert

Re: NewsOn app does not play correctly

See if this helps:
Settings > Display Type -- set it to your tv's actual resolution rather than Auto.

If that doesn't fix it, have you tried removing and reinstalling the channel? Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory so you get a complete reinstall. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.
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