Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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New code for HD Homerun app on Roku kills my servce

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The application for HDHomerun on my Roku box was updated 4/28 - 4/30 at some time depending on the Roku model.

This update killed HD Homerun for me. I rebooted every box including my:
HDHomeRun SCRIBE QUATRO
Model: HDVR-4US-1TB
Device ID: 15201E32
Firmware: 20200225

The HD Homerun works fine with the Windows 10 application and the Android App. Has been working for everything great for months on end. The recent 2/25 update of the software had no issues.

Just this new Roku App version upgrade. Killed it on my Roku Ultra, Roku Premier+ and Roku Streaming Stick+.

Version 54.0 killed it.

I can't be the only one seeing this.

Thanks.

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Re: New code for HD Homerun app on Roku kills my servce

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Yes, quick update by SiliconDust from version 54 to version 55.

That solved the problem. 

All is well.

View solution in original post

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Level 16

Re: New code for HD Homerun app on Roku kills my servce

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Roku just provides the platform on which to run the various channel apps. The channel apps are provided by each individual channel.

Have you contacted HD Homerun about this?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Re: New code for HD Homerun app on Roku kills my servce

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Yep, posted in both places.  Everyone that would have this problem would have both devices so it would be great if the answer came that both communities (Roku and Silicondust) would have the answer posted.

Nice to help out everybody.  You never know, there could be a Roku bug that the app and the TV server just uncovered.

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Level 7

Re: New code for HD Homerun app on Roku kills my servce

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I have the same issue. I also have the exact same model HD HomeRun Scribe Quatro. Works fine in the Windows app, but no OTA TV channels appear on HD HomeRun Home screen. 

Thanks.

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Level 16

Re: New code for HD Homerun app on Roku kills my servce

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What version of the Roku firmware do you have?  Settings->System->About Software version.  I have a Homerun Connect Quatro, version 54.0 of the channel, and v9.2.0 build 4804-04 of the firmware on my Roku 3 and everything seems to work.  I don't know what the difference between the Scribe and the Connect is.

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Level 7

Re: New code for HD Homerun app on Roku kills my servce

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I run a HD HomeRun Scribe Quatro with version 20200225.   My ROKU Ultra LT software version is 9.30 - Build 4138-46.  ROKU is set up to check for updates daily.

Thanks

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Level 7

Re: New code for HD Homerun app on Roku kills my servce

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Reply from SiliconDust Support:

Date: Fri, May 1, 2020, at 10:45 PM
Subject: Roku Interface Non-functional

We released an update today for our Roku app and discovered a bug where it would fail to list TV channels. We are now working to fix the app ASAP. Silicondust Support

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Level 7

Re: New code for HD Homerun app on Roku kills my servce

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We've had our HDHomeRun Scribe Quatro since the very first (pre-ordered) and it's been OVER A YEAR since their clumsy, bug-ridden, FEATURE-INCOMPLETE Roku "app" was offered up to us unfortunate early customers. The app still barely works, but we have multiple Rokus so we're "stuck" with it. Here we are, still waiting for the basic ability to schedule recordings, view TV schedules and other things via the Roku interface (they still insist that we have all that functionality at our fingertips if we would just use a computer, iOS or Android device) ... I don't understand their animus towards Roku, it's the most popular streaming interface and growing, you would think HDHR would want to get with the program ASAP.

Meanwhile HDHR is now hawking $199+ versions of their boxes with ATSC 3.0 on Kickstarter, so we know where their energies have been going. Want to place odds on whether or not they will offer a trade-in program for us long-suffering early-adopter customers ... Smiley Wink  They might design and produce nice hardware, but their software and their customer support are borderline criminal IMHO.

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Re: New code for HD Homerun app on Roku kills my servce

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Please add anything you hear from SiliconDust or Roku. Thanks all for joining in the conversation. I make a point to add anything I hear from both Roku and SiliconDust in both communities.

It always seems like every company says it's the other guys fault. We keep them honest and help other users out at the same time.
Thanks all.

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Level 16

Re: New code for HD Homerun app on Roku kills my servce

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My HDHomeRun channel just updated to v55.0.