Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Teasip
Level 7

New Ultra2020 and supposed AppleTV Plus trial

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Upgraded this past week from stick to Ultra2020.  This is supposed to include a free 3 mos. trial of AppleTV Plus with an activation code via email, assuming one is signed up for Roku emails (which I am).  No email has been received and a response from Roku CS was rather lacking.  Anyone receive their activation code via email, and if so, how long did it take to receive it?

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RokuDanny-R
Roku Employee
Roku Employee

Re: New Ultra2020 and supposed AppleTV Plus trial

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@Teasip 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: I am not able to access free 3 month subscription to Apple TV +

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@KiwiniD @Candi219 

Thanks for the post.

For further assistance with this promotion, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: New Ultra2020 and supposed AppleTV Plus trial

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@Teasip 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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KiwiniD
Level 7

I am not able to access free 3 month subscription to Apple TV +

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I am a new Roku user. I received an email that I am entitled to a free 3 month subscription to Apple TV+.

I clicked on HERE in the mail and it took me to several steps including entering my Apple ID password, which I did.

I keep getting the message that the offer is only good to new subscribers, which I am.

Can anyone help?

Thanks

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Candi219
Level 7

Re: New Ultra2020 and supposed AppleTV Plus trial

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Just bought and activated my roku was supposed to get three months worth of free Apple TV but there no activation code or anything to receive it

RokuDanny-R
Roku Employee
Roku Employee

Re: I am not able to access free 3 month subscription to Apple TV +

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@KiwiniD @Candi219 

Thanks for the post.

For further assistance with this promotion, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Davidpvandergri
Level 7

Re: New Ultra2020 and supposed AppleTV Plus trial

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Danny, Im having the same issue. I bought a Roku Express and set it up but no email for the Appletv trial. 

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Teasip
Level 7

Re: New Ultra2020 and supposed AppleTV Plus trial

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They finally sent a link for the trial yet it showed as already claimed.  I gave up.

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LisaLisaG
Level 7

Re: New Ultra2020 and supposed AppleTV Plus trial

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havng same problem. just got a new streaming stick that was supposed to come with 3 months of appletv plus but spending a ton of time with chat only to give me a faulty link. This shouldn't be that hard

 

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van6
Level 7

Re: New Ultra2020 and supposed AppleTV Plus trial

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I just bought a Roku (new user). I got the email for the free 3-mth AppleTV click here. I clicked. It sent me to a AppleTV advertisement page. No instructions or where to sign up. I'm confused. I wasn't sure if clicking just signed me up. I clicked on the app on the TV. Did I just agree to pay for something that I should have for free? Help!

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Teasip
Level 7

Re: New Ultra2020 and supposed AppleTV Plus trial

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I never got mine to work.  I would go to AppleTV and select a program and see if it allows you to watch.  When I tried this approach it asked me if I wanted to sign up for a trial.  You can go into subscriptions on Roku and make sure that a subscription doesn’t show (I don’t have one listed).

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