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Mendon
Mendon
Level 7
‎09-12-2019 12:22 PM

New Spectrum Streaming App Crashes Roku

I use my spectrum streaming service all day every day. Never had a problem. Evidently they recently changed some software.  Now the app opens, I try switching to another channel, it freezes, then crashes Roku and I get to watch "ROKU" jump up and down 5 times.  This is happening on every tv I own.  

I have 500MPS internet.  Its not that. 

I called Spectrum and they said other people are having the issue. 

No solution.  Is anyone else experiencing this?
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RokuTannerD
Community Manager
Community Manager
‎09-12-2019 04:16 PM

Re: New Spectrum Streaming App Crashes Roku

Thanks for letting us know about the issue you were seeing. The channel provider has stated that this has now been resolved in their systems. 

Please go ahead and try using the channel again. This issue should no longer occur. 

Thanks! 
Tanner
Tanner D.
Roku Community Manager
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