Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Sam, I'd try two things. One, they had to run tests on the line from end to end - there were splitters, barrels etc that make the connection intermittent.
They also had to reset the router from it's default IPV4 to IPV6. That has to be done by the streaming support team. Finally they upgraded the router from their Arris model to the newer Spectrum router that they use on the Gig internet speed product. Mine's is working ok - finally.
1- I talked with a manager at Spectrum who says she is unaware of changes in the streaming service and also says their techs aren't qualified to fix such problems (I feel like I'm in a Presidential debate).
2- TCL also denies problems (I have another TCL TV with NO problems).
3- I am using a Google Nest system and wi-fi is fast.
4- I have timed the outage and it occurs at 10 minute intervals, independent of when the app is activated.
For others with similar problems, I feel your pain and frustration. The best news is that I am not alone in this problem.
My Roku is installed within the television unit. I cannot find "Roku search" so have not tried your solution. I did speak with a Spectrum tech who acknowledged that there is an issue between Roku and Spectrum streaming. I have not trouble streaming premium channels like Disney, Netflix. Appreciate your input.
So Tina to use Hulu, you probably dropped Spectrum TV - did that leave you with less than a bundle? How much are they charging you for Internet only? They've suggested that if I do as you did - my internet access will cost $80/mo instead of $49 if I had a bundle. Thieves!