Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Gianka
Level 7

New Roku update 10 bricked Netflix, Amazon, AppleTV, etc

Since the latest Roku automated update on April 21 Netflix, Amazon and AppleTV do not longer work in my system.

Roku Home looks fine, but once I try to open one the aforementioned channels the display goes blank, sometimes with a thin green line on a side. Going back to Roku Home does not help, as it displays as a cropped image, making interaction with the menus impossible.

AppleTV behavior in this situation is slightly different, giving an HDCP warning before going blank or blank with a ting green line.

Everything was fine the day before the update. Nothing changed on my side to induce this behavior, and all my other devices work just fine as they did before the Roku's doomsday date on April 21.

 

My Roku is a Roku Premiere+

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2 Replies
Gianka
Level 7

Re: New Roku update 10 bricked Netflix, Amazon, AppleTV, etc

Looks like Rokyu did bricked all my fav channels by using my old method of forcing it to display at 4k HDR 30hz, but by switching the setting to 4:2:2 and use the Auto Display setting it does work now.

Hope this hint helps someone else, I just got crickets here...

G

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RokuDanny-R
Roku Employee
Roku Employee

Re: New Roku update 10 bricked Netflix, Amazon, AppleTV, etc

@Gianka

Thanks for the post.

We would be happy to look into this issue for you.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing


Thanks,
Danny

Danny R.
Roku Forum Moderator
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