Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
New Roku Ultra 4670X - where are all the channels?
Just setting up a Roku Ultra 4670X for the first time and there are basically *no* channels I've heard of. I see Netflix, Youtube, that's about it. I'm located in the US.
Where are all the other channels I want to watch? Like prime video, criterion channel, HBO, etc. This device should be supported, those channels should be there. I can't find them on the roku.com website's channel store either.
Device says it has the latest updates 9.4.0 build 4200-46.
Re: New Roku Ultra 4670X - where are all the channels?
Found the issue! Apparently when I signed up (on my computer's web browser), I was connected to a VPN which somehow permanently neutered my account. Even disconnecting the VPN or signing in from another device made no difference.
I factory reset my roku, deleted my account and created another without any VPN active, and all the channels are there now! Whew at least I won't have to return the roku