Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

New Roku, Login frozen to set up Netflix

I’m setting up a new Roku on my upstairs tv. It’s tedious, but, Hulu, VUDU, and Disney + are all in place. When attempting Netflix, everything froze after I put in the email address and nothing else can happen. I can still go into the other channels if I press ‘home’, but, When I go back into Netflix, it is stuck in the exact spot no matter which way I approach it from.

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Level 19

Re: New Roku, Login frozen to set up Netflix

The only thing I can suggest is to reinstall Netflix.

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. Try to log into Netflix again.

Let us know how you make out.

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