Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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texturtle
Level 8

Network errors with multiple channels

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Let's preface this by stating a few things: I have three Roku Ultra devices. I am a network engineer. All three devices have a wired connection. I am not having internet problems. I have no problems with my smart TVs, only the Roku devices.

All of my Roku devices are generating network errors on multiple channels, primarily Hulu and Sling which are the two I watch most often, but also Disney+ and Paramount+. Netflix seems to work fine (which is another indicator this is a ROKU issue and not a network issue). Anyone else having similar issues?

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texturtle
Level 8

Re: Network errors with multiple channels

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This is extremely frustrating. After giving up and doing something else, suddenly everything seems to have fixed itself. I can only assume there was something external to my environment that was causing the issue. Thanks for all the help/suggestions everyone.

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15 REPLIES 15\
StreamerUser
Community Streaming Expert

Re: Network errors with multiple channels

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Could you be more specific when you state "generating network errors on multiple channels"?  Are you getting a specific error message on your Roku devices? or are you seeing a network error listed in a networking equipment log?

StreamerUser
Roku Community Streaming Expert

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RaymondPri
Level 7

Re: Network errors with multiple channels

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I am experiencing the same thing. Disney+ and ESPN+ are not working. I'm not having issues with Discovery+.

 

When I launch ESPN I get a black screen with Okay in a white box.

 

When I launch Disney+ I get an Error that says something went wrong, try again later. Other apps like Netflix work ok.

 

Happened with recent update. I use Roku Insignia 7301X and my Amazon TV that uses the same network in the house isn't experiencing the same issue.

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StreamerUser
Community Streaming Expert

Re: Network errors with multiple channels

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@RaymondPri wrote:

I am experiencing the same thing. Disney+ and ESPN+ are not working. I'm not having issues with Discovery+.

 

When I launch ESPN I get a black screen with Okay in a white box.

 

When I launch Disney+ I get an Error that says something went wrong, try again later. Other apps like Netflix work ok.

 

Happened with recent update. I use Roku Insignia 7301X and my Amazon TV that uses the same network in the house isn't experiencing the same issue.


It may be that you are experiencing known service related issues with Disney-related services (including outages and IP blocking) - you should contact Disney+/ESPN+:  https://help.disneyplus.com/csp

Otherwise you can:

1) Check for updates (Settings/System/System updates/Check now).

2) Restart your Roku TV (Settings/System/Power/System restart/Restart).

3) Remove apps, RESTART Roku TV, Re-install apps.

StreamerUser
Roku Community Streaming Expert

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texturtle
Level 8

Re: Network errors with multiple channels

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I mean the channel will display a network error instead of function.

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RokuMary-F
Roku Employee
Roku Employee

Re: Network errors with multiple channels

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Hi @texturtle,

Thanks for reaching out on Community. 

Have you tried the solution that was previously posted by @StreamerUser?

If yes and you are still having any issues with an error message of " Content not available this time" and after following the basic playback troubleshooting steps, kindly provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.

Regards,
Mary

 

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Big-Jim
Level 7

Re: Network errors with multiple channels

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I have a Roku Streaming Stick +.  When I check the network, I am connected to the internet.  However, I cannot load content from any streaming channel including the Roku channel.  I get messages like "No network connection"  or "Cannot load content".

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StreamerUser
Community Streaming Expert

Re: Network errors with multiple channels

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@texturtle wrote:

I mean the channel will display a network error instead of function.


You didnt mention your model #(s) or firmware version(s):  Settings/System/About.

Known solutions/workarounds for apps not loading:

1) Check for updates (Settings/System/System updates/Check now) - try again

2) Change your Theme to the Roku Default (Settings/Theme/Restore default theme) - try again

3) Change your Screensaver to a Roku clock (Settings/Theme/Screensavers) - try again

4) Remove app, RESTART ROKU (Settings/System/System restart), Add app - try again

5) Network connection reset (Settings/System/Advanced system settings) - try again

6) Completely unplug power from Roku for 10-15 minutes - try again

7) Factory reset (Settings/System/Advanced system settings) <--- last resort

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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StreamerUser
Community Streaming Expert

Re: Network errors with multiple channels

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@Big-Jim wrote:

I have a Roku Streaming Stick +.  When I check the network, I am connected to the internet.  However, I cannot load content from any streaming channel including the Roku channel.  I get messages like "No network connection"  or "Cannot load content".


1) Check for updates (Settings/System/System updates/Check now) - try again

2) Network connection reset (Settings/System/Advanced system settings) - try again

3) Completely unplug power from Roku for 10-15 minutes - try again

4) Verify your modem/router/gateway firewall is off/low setting or otherwise isnt blocking deevices/connections.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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texturtle
Level 8

Re: Network errors with multiple channels

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This is extremely frustrating. After giving up and doing something else, suddenly everything seems to have fixed itself. I can only assume there was something external to my environment that was causing the issue. Thanks for all the help/suggestions everyone.

View solution in original post

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