Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jhaley
Level 7

Netflix won’t play after I upgraded my Roku!

I upgraded my Roku a couple of days ago and ever since Netflix won’t play hardly anything. I keep getting the message “we’re having trouble playing this title right now. Please try again later or select a different title”. I never had this problem with my older Roku. I was told by Amazon Prime that I needed to upgrade my Roku in order to continue watching prime movies without interruptions and now Netflix is all messed up. Crackle and Tubi TV are doing the same thing. I already tried restarting, removing the channels, restarting again, and re-adding the channels and that didn’t help.  Please help!

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Netflix won’t play after I upgraded my Roku!

Hi @Jhaley

Thanks for reaching out here in the Community!

Are you receiving the same exact error message for all the channels installed on your Roku device or it just happens on Netflix, Crackle, and Tubi TV? Have you already tried performing a factory reset on your device? If not, we suggest giving it a shot. 

Check out this Support link for instructions: How do I factory reset my Roku® streaming device?

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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