Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 9

Netflix won’t load

Jump to solution

I tried rebooting. Reinstalling the Netflix app. Check for updates.

everything else works fine. Hulu. Youtube. Just only netflix.

it says NW-2-5 as the error code. 


@RokuTannerD I recall my account was setup and was changed for some beta I could be mistaken and very wrong.

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: Netflix won’t load

Jump to solution

@NomisGnos 

Thanks for the update.

For future reference, here's information regarding that error code: https://help.netflix.com/en/node/14424#:~:text=Netflix%20Error%20NW%2D2%2D5,below%20to%20resolve%20t...


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

3 Replies
Highlighted
Level 9

Re: Netflix won’t load

Jump to solution

I think it’s working I tried unplugging instead of going under system to reboot.  Unplugging seems to be working for now.

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Netflix won’t load

Jump to solution

@NomisGnos 

Thanks for the update.

For future reference, here's information regarding that error code: https://help.netflix.com/en/node/14424#:~:text=Netflix%20Error%20NW%2D2%2D5,below%20to%20resolve%20t...


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Highlighted
Level 9

Re: Netflix won’t load

Jump to solution

@RokuDanny-R Yup Thanks sorry.  I thought maybe the system > restart would do the same thing but apparently I had to unplug.

0 Kudos