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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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EF
Level 7
‎04-02-2020 04:40 AM

Netflix stuck at loading

Netflix stuck at buffering since I connected to new smart TV. Internet provider and Netflix say it's not a problem on their ends. Netflix works great if I unplug Roku or restart router but the problem returns next day. 

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RokuTannerD
Level 19
‎04-02-2020 10:59 AM

Re: Netflix stuck at loading

@EF  Thanks for reaching out here. We'd recommend starting by following the channel troubleshooting steps outlined here: https://community.roku.com/t5/Channel-Issues-Questions/Look-Here-for-Help-amp-Support-with-Channel-I...

However, it sounds like you may be experiencing a network issue if rebooting your router is helping clear up the issue. We'd recommend looking here for more tips for improving your wireless connection to your device: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

We'd also recommend following up with your ISP again to see if they can investigate the device's connection inside your wireless router, and see if something may be amiss with your DHCP settings, etc. that is causing the device to lose it's connection, etc. after a period of time. 

 

Thanks,

Tanner

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