Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
EF
Level 7
‎04-02-2020 04:40 AM

Netflix stuck at loading

Netflix stuck at buffering since I connected to new smart TV. Internet provider and Netflix say it's not a problem on their ends. Netflix works great if I unplug Roku or restart router but the problem returns next day. 

0 Kudos
Reply
1 Reply
RokuTannerD
Level 19
‎04-02-2020 10:59 AM

Re: Netflix stuck at loading

@EF  Thanks for reaching out here. We'd recommend starting by following the channel troubleshooting steps outlined here: https://community.roku.com/t5/Channel-Issues-Questions/Look-Here-for-Help-amp-Support-with-Channel-I...

However, it sounds like you may be experiencing a network issue if rebooting your router is helping clear up the issue. We'd recommend looking here for more tips for improving your wireless connection to your device: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

We'd also recommend following up with your ISP again to see if they can investigate the device's connection inside your wireless router, and see if something may be amiss with your DHCP settings, etc. that is causing the device to lose it's connection, etc. after a period of time. 

 

Thanks,

Tanner

0 Kudos
Reply