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thomasc71
Level 7
‎04-22-2020 01:36 PM

Netflix stream stops then goes to whitewash - roku Premier

I have a ROKU Premier and whenever I stream content it will work for a couple of minutes then go to whitewash or disconnect.  This device has worked with no problem for about a year plus.  I have two other devices that work fine.  All of the updates have been completed and I have unplugged and plugged back in all the wires.  Please help as this is very frustrating.  

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RokuDanny-R
Roku Employee
Roku Employee
‎05-06-2020 06:05 PM

Re: Netflix stream stops then goes to whitewash - roku Premier

@thomasc71 

Thanks for the note.

Does this issue occur when you watch any other channels or does this only occur when watching Netflix? How are you powering the device? Is the Roku device plugged into the TV USB port or is it plugged into the wall outlet with the provided cables and adapter?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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