Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am new to all this. I use Roku Express and receive Netflix fine. When I am browsing through all the movies and select one for more information, it starts playing automatically, even while the screen with the choices of Play or add to Mylist are still visible - and I haven't chosen one.
Both autoplay settings are off in my account (autoplay next episode and autoplay previews) but I still see the behavior that OP mentioned - the movie or episode starts playing in the secondary information screen that comes up with you select a show or movie.
Does anyone have a tip to correct that behavior? I'm using a Roku Ultra.
For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
Unfortunately that doesn't solve my problem. Netflix has options to turn off autoplay for only preview and next episode. I have those turned off.
Problem: Within a few seconds of navigating to the secondary menu (to read the title summary and decide to watch or add it, with options to click on like Play or Resume, Episodes and More, More Like This, Audio and Subtitles, Rate This Title, etc.) the title starts playing before I've made any selections.
This does not occur on any of my other 5 devices so it seems unique to your platform. I have already tried Netflix for a solution. It is very disruptive and distressing. Thank you for guiding me to a solution this problem.