Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix plays movie before i click the play button

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I am new to all this.  I use Roku Express and receive Netflix fine.  When I am browsing through all the movies and select one for more information, it starts playing automatically, even while the screen with the choices of Play or add to Mylist are still visible - and I haven't chosen one.

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Level 12

Re: Netflix plays movie before i click the play button

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Yes, that is the way Netflix designed their app.  It does that on most platforms.

You can change some of the settings for such things via your Netflix account settings page: https://help.netflix.com/en/node/2102

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Level 12

Re: Netflix plays movie before i click the play button

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Yes, that is the way Netflix designed their app.  It does that on most platforms.

You can change some of the settings for such things via your Netflix account settings page: https://help.netflix.com/en/node/2102

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Level 7

Re: Netflix plays movie before i click the play button

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Terrific!!  Thanks so much for quick - and most helpful reply!

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Level 7

Re: Netflix plays movie before i click the play button

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Both autoplay settings are off in my account (autoplay next episode and autoplay previews) but I still see the behavior that OP mentioned - the movie or episode starts playing in the secondary information screen that comes up with you select a show or movie.

Does anyone have a tip to correct that behavior?   I'm using a Roku Ultra.

 

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Roku Employee
Roku Employee

Re: Netflix plays movie before i click the play button

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@MRH 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Netflix plays movie before i click the play button

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Unfortunately that doesn't solve my problem. Netflix has options to turn off autoplay for only preview and next episode. I have those turned off.

Problem: Within a few seconds of navigating to the secondary menu (to read the title summary and decide to watch or add it, with options to click on like Play or Resume, Episodes and More, More Like This, Audio and Subtitles, Rate This Title, etc.) the title starts playing before I've made any selections.

This does not occur on any of my other 5 devices so it seems unique to your platform. I have already tried Netflix for a solution. It is very disruptive and distressing. Thank you for guiding me to a solution this problem.

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